Use one of your recovery codes to get back in.

First, sign in with a one-time code to your email or phone. When we ask for your authenticator, choose “I lost my phone or codes” and you will come back here.

No codes either?

Our support team can verify you by hand. We check the ID document on your account and call the phone number we have for you.

After a recovery we keep things locked for a while. Transfer codes and contact changes stay off for [LOCK PERIOD], and we alert your email and phone.